System Integration That Survives Month Three
APIs, webhooks and middleware that connect the systems you already pay for, with the auth, retry and monitoring logic that keeps them running after the launch demo.
APIs, webhooks and middleware that connect the systems you already pay for, with the auth, retry and monitoring logic that keeps them running after the launch demo.
Most integrations work on launch day. The trouble starts when a token expires, a field gets renamed or a vendor changes an API.
A connection that ran for months stops overnight because a token or password expired, and nobody is told until orders go missing.
A renamed field or new picklist value in one system quietly breaks the mapping in another. The sync still says success.
The person who built the Zapier flow or the script left. Nobody knows what it touches, so nobody dares to change it.
We use the integration approach that fits the volume and the risk, not the one we happen to sell.
Orders, inventory, work orders, quality records and nonconformances moving between the systems that run the plant, without retyping.
Event-driven connections where systems support them, and scheduled polling with change detection where they don't.
Zapier, Make, Power Automate or an iPaaS where they fit. Custom middleware where volume, cost or control rules them out.
Failed calls retried safely, without creating duplicate orders or records when a system answers late.
Every field, transformation and lookup documented in plain language, so the next person can change it safely.
Every integration reports its own health, with alerts when volumes drop or errors rise. See Exception Handling.
We start from the process, not the connector catalogue.
Which system is the source of truth for each record, who changes it and how often. Conflicts get settled here, before any code.
Native connector, iPaaS, API or middleware, chosen on volume, cost, security and who will maintain it.
Built with error handling and monitoring from day one, tested with real edge cases, and documented for your team.
| Approach | Good for | Watch out for |
|---|---|---|
| Native connector | Common pairs of SaaS tools with a supported link | Limited control over mapping and error handling |
| iPaaS (Zapier, Make, Power Automate) | Low to moderate volume, fast changes, business-owned flows | Per-task pricing at volume, sprawl without naming and ownership rules |
| Direct API integration | Higher volume, precise control, custom logic | Needs code ownership and a place to run |
| Middleware or integration layer | Many systems, shared logic, audit needs | More upfront design, worth it past a handful of connections |
| File-based (CSV, SFTP, EDI) | Legacy ERP and trading partners | Timing gaps and partial files. Needs validation on arrival |
Process Mapping · Exception Handling & Monitoring · Documentation & Handover
Connecting separate software systems so data and events move between them automatically, for example sending a released work order from ERP to MES, or a nonconformance from MES to the QMS.
Use an iPaaS like Zapier, Make or Power Automate when volume is moderate and the business needs to change flows quickly. Move to direct APIs or middleware when per-task costs climb, logic gets complex or you need tighter control and audit trails.
Usually. Options include database views, scheduled file exports over SFTP, EDI, or a vendor connector. We pick the least fragile option and add validation on every file or record that arrives.
Your team. Every integration ships with a runbook, field mapping, alert routing and a named owner. See Documentation and Handover.
The first conversation is free, takes about an hour and covers one process end to end. You keep the map whether or not you hire us.